December 18, 2017/Press Releases

Massachusetts Democrats Respond to Failed RIDE Call Center Contract


Monday, December 18, 2017


Emily Fitzmaurice, Massachusetts Democratic Party, 617-939-0808

Massachusetts Democrats Respond to Failed RIDE Call Center Contract

BOSTON – Responding to the MBTA’s decision to end Global Contract Services’ contract to operate call centers for the MBTA’s RIDE paratransit service, the Massachusetts Democratic Party today issued the following statement:

“Once again, Governor Baker’s inability to manage private contractors at the T is leaving riders in the lurch. From the least-reliable-in-the-nation commuter rail, to his attempt to deliver a bus maintenance contract to the only private bidder, Baker’s privatization-at-all-costs strategy is hurting riders and driving up costs at the MBTA,” said Massachusetts Democratic Party Chair Gus Bickford. “Baker’s failure to manage the Global Contract Services contract over the last year has meant lost pay, missed medical appointments, and unnecessary stress for thousands of passengers with disabilities who depend on the RIDE. Governor Baker’s privatization agenda has failed. He needs to abandon it now and focus on improving service for riders across the system.”